Refund Policy

1. Eligible Refund Cases

Refunds may be approved in the following situations:

• Non-Delivery: We cannot complete the order and agree to cancel it
• Incorrect Amount: Order records confirm a material shortfall
• Payment Error: You were charged twice for the same order
• Service Failure: Technical issues prevent the order from being completed
• Order Cancellation: You cancel before delivery work begins

2. Non-Refundable Cases

Refunds are NOT available in the following situations:

• Completed Delivery: Coins have been successfully delivered to your account
• User Error: Incorrect account information provided by you
• Account Restriction: Your EA account is sanctioned after a completed delivery
• Change of Mind: You no longer want the coins after delivery
• Completed Service: Order instructions were followed and the service was completed

3. Refund Process

To request a refund:

1. Contact Support
   Email support@sellfifacoins.com or use the contact page with your order ID
2. Provide Details
   Explain the issue and provide any relevant screenshots or evidence
3. Review Period
   Our team reviews the order history, payment status, and delivery logs
4. Approval & Processing
   If approved, we confirm the refund path and start processing it
5. Receive Refund
   Refunds are issued to your original payment method

4. Refund Timeline

Refund processing times vary by payment method:

• Credit/Debit Card: Usually 5-10 business days after approval
• Wallet Balance: Usually same day after approval when store credit is the agreed resolution
• Other Provider Delays: Final timing depends on the payment processor and issuing bank

Note: Processing time depends on your bank or payment provider.

5. Partial Refunds

In some cases, we may offer partial refunds:

• If only part of your order is delivered
• If there are delays but delivery is still possible and you agree to partial cancellation
• If both parties agree on a reduced resolution instead of full cancellation

6. Chargebacks

Please contact us before initiating a chargeback. Chargebacks should be a last resort as they:

• Usually take longer to resolve than direct support review
• May pause the order investigation while the payment provider reviews the case
• Can create additional bank or processor steps outside our control

We aim to resolve payment disputes directly whenever possible.

7. Order Cancellations

You can cancel your order for a full refund if:

• Delivery has not yet started
• No account access or transfer instructions have been used yet
• We confirm that the order can be cancelled without partial completion

Once delivery work begins, cancellation may no longer be possible.

8. Delivery Issues

If you experience delivery issues:

• Contact support as soon as you notice the issue
• We review order notes, delivery logs, and payment status
• Approved outcomes may include redelivery, partial refund, wallet credit, or cancellation

9. Compensation Options

Depending on the case, we may offer one of the following resolutions:

• Redelivery: A second attempt to complete the approved order
• Store Credit: Wallet credit for future use if both parties agree
• Partial Refund: When only part of the service could be completed
• Full Cancellation: When the order cannot be completed and qualifies for refund

10. Contact Information

For refund requests or questions:

Support: support@sellfifacoins.com
Contact Page: https://sellfifacoins.com/contact
Response Time: Usually within 1 business day