Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

• Name, email address, and account credentials you submit
• Contact details you provide for support updates
• Payment confirmation details from our checkout providers

EA Account Information

• EA account email or username when required for delivery
• EA account password and backup codes when required for delivery
• Platform preference and related delivery notes

Order Information

• Order history and status
• Transaction and pricing details
• Delivery notes, logs, and support history

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and deliver your coin orders
• Communicate order updates and support
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Security

We protect order and account data with technical and operational safeguards:

• Encryption: Sensitive delivery data is encrypted in transit and at rest
• SSL/TLS: All communications are secured with HTTPS
• Secure Storage: Sensitive credentials are not stored in plain text
• Access Control: Access is limited to staff and systems involved in order processing
• Review: We update internal controls as our delivery workflow changes

4. Data Retention

We retain information only for as long as needed to operate the store, provide support, and keep required records:

• Account information: Until account deletion
• Order history: 2 years for record-keeping
• Payment information: Processed by external payment providers rather than stored in full by us
• EA credentials: Retained only while needed for the relevant delivery workflow or until removed from your account

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Google OAuth: For authentication
• Revolut: For payment processing
• Vercel: For hosting
• Supabase/Railway: For database hosting

These services have their own privacy policies and security measures.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Measure site traffic and usage after analytics consent is granted
• Improve user experience

7. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account and data deletion
• Portability: Export your data
• Objection: Opt-out of marketing communications

8. Data Sharing

We do not sell or rent your personal information to third parties. We may share data only in these cases:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers (under strict agreements)

9. Children’s Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.

11. Contact Us & Right to Complain

If you have questions about this Privacy Policy or want to exercise your rights (access, correction, deletion, portability, objection), contact us at:

Email: support@sellfifacoins.com
Contact Page: https://sellfifacoins.com/contact
Response Times: Monitored daily and handled by queue priority

If you believe your rights under GDPR have not been respected, you have the right to lodge a complaint with the French data protection authority: CNIL, 3 Place de Fontenoy – TSA 80715, 75334 Paris Cedex 07, France — cnil.fr.